Mobilio Protection

  • What Does Mobilio Protection Plan Cover?

    Mobilio Protection covers accidental damage and malfunction. New and previously owned devices may be covered. Your store representative can verify coverage for your exact device prior to purchase.

  • Am I Covered For Loss And Theft?

    No, there is no coverage for loss or theft because most phone incidents are related to drops, spills, and product malfunctions. Our product focuses on these most common occurrences to offer protection at competitive price.

  • When Can I Enroll in Mobilio Protection?

    Purchase Mobilio Protection when you buy a phone online or at an authorized retailer.

    If you purchased Mobilio Protection online, then you’re automatically enrolled. If you purchased Mobilio Proection in a store, visit and register your phone.

    NOTE: You must be enrolled to file a claim. Please allow 48 hours for your account to be completed registerd.

    Please note that your handset must be fully operational at the time of program purchase in order to enroll.

  • How Much Does It Cost?

    A one-time fee of $39.99 for devices with a market value of $0.00 to $650.00 will be due at the time of purchase.

    If you file a claim, a Claim Processing Fee will be required. The Claim Processing Fee is based on the market value of your phone at the time of enrollment. The Claim Processing Fee is $50.00 for devices valued from $0.00 to $379.99 and $189.00 for devices valued from $380.00 to $650.00.

  • When Does The Coverage Begin?

    Mobilio Protection starts 30 days from your date of purchase your Mobilio Protection plan, and ends 395 days from your date of purchase. Be sure to register your phone to be eligible for claims.

  • Is There A Claim Processing Fee?

    Yes. The Claim Processing Fee will be $50 or $189.00, based on the market value of your device at the time of registration. The Claim Processing Fee must be paid before you receive your reimbursement or replacement device and is non-refundable.

  • Will I Be Charged Tax On This Program?

    All program costs, charges, and fees are subject to applicable tax.

  • When Do I File a Claim?

    Coverage starts 30 days after the date that you purchased Mobilio Protection and lasts for 12 months. If your phone or device is accidentally damaged or malfunctioning, file a claim. You must file your claim within 60 days of the incident.

  • How Do I Cancel?

    We give you freedom of choice with the option to cancel at any time. You may receive a refund according to applicable law. Call 888-588-4101 or cancel online at

  • How Many Claims Am I Allowed?

    Mobilio Protection allows one replacement or reimbursement within the 12-month coverage term. The plan also allows up to $650.00 per claim.

  • When Will I Receive an Approved Claim?

    Most customers will receive a reimbursement. The reimbursement will be the device market value of your claimed device at the time we receive your unlocked and damaged device less the processing fee and any applicable taxes.

    Claims may be fulfilled via reimbursement or with new or reconditioned equipment at our sole discretion. Any new or reconditioned equipment will be of like kind and quality if the exact make, model, and/or color is not available.

  • What If I Buy This Plan And Change My Mind Later?

    You have up to 30 days from the date of purchase to cancel the plan and receive a 100% refund, if there is no claim. For refunds, log into your account on, and click the option to cancel your policy.

  • What Devices Does The Plan Cover?

    This plan covers most smartphones with a fair-market-value (FMV) of $650 or less. The FMV is the cost to replace the covered phone at the time of claim.

  • Do I Need to Disable the Find My iPhone App?

    Yes. Disable the Find My iPhone app before returning your damaged Apple device. If the device is received with the Find My iPhone app enabled, you may be charged an additional fee of up to $300.

  • Who Is eSecuritel?

    A proud subsidiary of Brightstar Corp. since 2011, eSecuritel provides device protection programs for millions of subscribers around the globe. Learn more about eSecuritel.

  • Still Don't Find What You Were Looking For?

    Our customer care representatives are here to assist. Call us at 844-201-6372 Monday through Saturday 8AM – 10PM ET and Sunday from 12PM to 9PM ET.